Frequently Asked Questions
Everything you need to know about your Arkel gear and orders.
What is the standard shipping time for Arkel orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take 7-14 business days depending on your location.
Do you offer a warranty on your sports equipment?
Yes, all Arkel products come with a one-year limited warranty against manufacturing defects. If your gear fails due to a production error, we will repair or replace it free of charge.
How can I return or exchange an item?
If you are not satisfied with your purchase, you can return unused items in their original packaging within 30 days of delivery. Please visit our Returns Portal to start the process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How do I care for my Arkel performance apparel?
To maintain the longevity of your gear, we recommend machine washing in cold water with like colors and hanging to dry. Avoid using bleach or fabric softeners as they can damage performance fabrics.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.